Can I bring extra people to stay at the property?
The total occupancy of the property is detailed on the property description page. It is a condition of booking that guests do not exceed the total number of people stipulated in the property description. If, for example, a property is listed as "Sleeps 6", then 6 persons in total is the maximum number of persons allowed to stay as day or night guests at the property. The only exception to this is an infant under 24 months who sleeps in a cot.
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Who is my first contact during my stay?
Your property contact is your first contact should you require any information or assistance. You will receive your property contact information via email, well in advance of your stay.
Are there additional charges or rules when pets stay?
There are no up-front charges for pets to stay. However, we ask that pets are not allowed on furniture, carpeted areas, or in bedrooms. Pets should stay on tiled areas and sleep in their own bed/crate. Where it is found that pets have been on ...
Can I get a change of bed linen and towels during my stay?
If you require a change of linens and towels, you should discuss this directly with your property contact in advance of your stay. An additional charge may apply at the property for this service.
What should I do if I encounter an issue during my stay?
If you encounter any issues with the property, you should reach out to your Guest Contact. You will receive your Guest Contact details and information via email well in advance of your stay.
My booked property does not accept pets, but I have a small well behaved non-shedding dog. Can I bring it anyway?
Where a property is advertised as not accepting pets, it really does mean that the property owner is not accepting any pets, regardless of breed, size, coat or temperament.