How do I leave a review for a stay in a property booked through Love Self-Catering?
We use UpFront Reviews as our verified review service for direct bookings. You will receive an automated email from UpFront Reviews 3-5 days after you depart your holiday property, requesting you to leave a review of the property. Reviews can only be left by guests who have booked direct with our agency and have actually stayed at the accommodation.
Guests who book though other online marketing channels such as Booking.com, AirBnb, VRBO, HomeAway, TripAdvisor and many more, will receive correspondence from the channel they booked through, requesting you to leave a review on their platforms.
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How does Love Self-Catering assess the quality of properties in their portfolio?
We strive to ensure that the property is as described on our platform, and that it meets the quality standards that we demand. To be absolutely certain that we only advertise top quality properties, we carry out regular inspections of the ...
Can I move my booking to a different property?
Once a booking has been accepted by Love Self-Catering, the booking can only be changed to another property by treating the original booking as a cancellation. A €30 re-booking fee is payable.
Can I bring extra people to stay at the property?
The total occupancy of the property is detailed on the property description page. It is a condition of booking that guests do not exceed the total number of people stipulated in the property description. If, for example, a property is listed as ...
Can I bring my Assistance Dog / Service Animal to a holiday property?
Can I bring my Service Animal to a Love Self-Catering property? For guests traveling with a service animal, Love Self-Catering will accommodate, and require our property owners to accommodate, these animals. We will not decline or charge an extra fee ...
How do I access my self-catering accommodation?
Due to the sensitive nature of this information we will always send access details and/or relevant access codes separately in advance of your stay. You will receive this information via email 1-2 weeks in advance of your arrival.