How to get your property 'Guest Ready'

How to get your property 'Guest Ready'

The "guest ready" standard is straightforward, but significant. The property should be ready for guests to enter without difficulty, and it should allow them to immediately feel at ease and at home.

Some guidelines include:
  1. Ensure guests have hassle-free access to the property. The key should be available at the check-in time. 
  2. Ample hot water on demand in taps, showers, and baths.  
  3. Ensure the heating has been set to a comfortable temperature prior to guests’ arrival.
  4. Ensure all electronics (Wi-Fi, TV, etc.) are working.
  5. All appliances are clean and in working order.
  6. Ensure basic amenities, such as dishes, cooking utensils, pots, pans and serving dishes are available.
  7. Provide a stock of goods such as toilet paper, paper towels, hand soaps, and cleaning supplies for guests.
  8. Provide starter tea and coffee supplies, as well as basic condiments such as salt and pepper. 
  9. All items within the property should be well-organised and neatly presented.

    • Related Articles

    • What does 'Guest Contact' mean?

      We manage the marketing of your holiday rental property remotely, so we can’t be everywhere in person. It’s up to owners to decide who will be the ‘Guest Contact’ for their property. This person is the point of contact for guests to liaise with for ...
    • What are the core standards that are expected in a holiday rental property?

      In the short term holiday rental market, better guest experiences lead to better reviews, and better reviews lead to more bookings and happier owners. There are some core property standards which each property must achieve, to ensure we have happy ...
    • How does Love Self-Catering choose my property rates?

      We carry out property performance and rate reviews annually. In order to choose the correct rate band for a property, we look at various pieces of information and data. During the process we review property performance, annual inspection feedback, ...
    • What do I do when a guest has a complaint?

      In general, the majority of guests that have a complaint simply want their problem acknowledged and fixed. An apology and a small goodwill gift or a refund proportional to the inconvenience experienced by the guest, will usually make the guest more ...
    • I want to run a discount or offer on my property rates. Who do I contact?

      Guests love offers, and often check out the Special Offers section of our websites before placing a booking. We are happy to add a discount or special offer to your property at any time. Please Contact Us and one of the marketing team will be in ...