My payment has been declined. Can you tell me why?

My payment has been declined. Can you tell me why?

In most instances payments being declined can be attributed to:

  1. Incorrect card details entered.
  2. ​Payment card has expired.
  3. Lack of funds.
  4. Your bank has placed a limit on your card.
  5. For security reasons, you need to authorise payments with your bank for online payments. 


    • Related Articles

    • What happens if my payment is declined?

      If a payment for your booking is declined on the payment due date, you will receive a notification from our team via email or phone. Our system will try to process the booking again after 24 hours have passed. This will allow you time to either ...

    • My payment card has expired since my first payment was made. How do I update it?

      We understand that cards can expire after the initial payments for bookings are made. Please contact us in advance of your payment due dates, and we will be happy to update your card details on our system. Ensuring that your payment method is up to ...

    • When is the payment for my booking due?

      For direct bookings, a 25% deposit and a €30 booking fee will be payable when a booking is made eight weeks or more before the rental is due to start. The remaining 75% balance is payable a minimum of 8 weeks before arrival. Bookings placed through ...

    • Can I pay via bank transfer?

      Yes. As well as online booking, you may also pay by bank transfer. If you select the bank transfer payment option, you should send us proof of payment (e.g. screenshot of payment confirmation) within 24 hours of placing your booking. You will need to ...

    • Can I pay in installments?

      We offer a Holiday Payment Plan where you can reserve your accommodation with just 25% of the overall cost, and then pay off the remaining balance securely with us by instalment plan. Full details can be found here: Holiday Payment Plan