What does 'Guest Contact' mean?

What does 'Guest Contact' mean?

We manage the marketing of your holiday rental property remotely, so we can’t be everywhere in person. It’s up to owners to decide who will be the ‘Guest Contact’ for their property. This person is the point of contact for guests to liaise with for property access and key collection, and guest questions (which can usually be handled remotely over the phone or by email, but also in-person at times) or more serious issues like property entry and access issues, (which may have to be handled in person) during the stay.
The “Guest Contact” can be an individual such as the property owner, the property manager, the cleaner/caretaker, a friend or a neighbour.  

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