When is the payment for my booking due?
For direct bookings, a 25% deposit and a €30 booking fee
will be payable when a booking is made eight weeks or more before the rental is
due to start. The remaining 75% balance is payable a minimum of 8 weeks before
arrival.
Bookings placed through marketing channels such as AirBnb,
Booking.com, VRBO etc have varied payment schedules and these can be seen by logging
into your booking on the channel that you placed your booking on.
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What happens if my payment is declined?
If a payment for your booking is declined on the payment due date, you will receive a notification from our team via email or phone. Our system will try to process the booking again after 24 hours have passed. This will allow you time to either ...
My payment card has expired since my first payment was made. How do I update it?
We understand that cards can expire after the initial payments for bookings are made. Please contact us in advance of your payment due dates, and we will be happy to update your card details on our system. Ensuring that your payment method is up to ...
Do I get a refund if I cancel my booking?
Any refunds that may be due on a cancelled booking are refunded in line with our cancellation policy.
Can I pay for my booking with a Gift Voucher?
Yes, where you are in possession of a valid Gift Voucher, and it has not expired (Gift Vouchers are valid for 5 years), you can apply the Gift Voucher towards the payment for your booking. HERE'S HOW
My booking has been cancelled by the host. What are my options?
While it is extremely rare for a host to request to cancel a booking, we understand that it can happen due to unforeseen circumstances. We want you to be secure in the knowledge that, in the norm, we do not accept booking cancellations from property ...