When is the payment for my booking due?

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• What happens if my payment is declined?

  If a payment for your booking is declined on the payment due date, you will receive a notification from our team via email or phone. Our system will try to process the booking again after 24 hours have passed. This will allow you time to either ...

• My payment card has expired since my first payment was made. How do I update it?

  We understand that cards can expire after the initial payments for bookings are made. Please contact us in advance of your payment due dates, and we will be happy to update your card details on our system. Ensuring that your payment method is up to ...

• Do I get a refund if I cancel my booking?

  Any refunds that may be due on a cancelled booking are refunded in line with our cancellation policy.

• My booking has been cancelled by the host. What are my options?

  While it is extremely rare for a host to request to cancel a booking, we understand that it can happen due to unforeseen circumstances. We want you to be secure in the knowledge that, in the norm, we do not accept booking cancellations from property ...

• I booked through Booking.com and I need to cancel my booking. How do I proceed?

  As you placed your booking in Booking.com, you will need to cancel your booking through your Booking.com booking correspondence or guest login. Please follow the cancellation instructions from Booking.com.  Cancellations will be processed based on ...