My booking has been cancelled by the host. What are my options?
While it is extremely rare for a host to request to cancel a booking, we understand that it can happen due to unforeseen circumstances. We want you to be secure in the knowledge that, in the norm, we do not accept booking cancellations from property owners unless it is for reasons beyond the owners control, for example, due to flooding or fire damage, which would deem the property is unsuitable for letting. If this was to occur, we will do our very best to move your booking to an alternative property of equal or higher quality, and if we don't have anything suitable for you, a full refund will be processed.
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Do I get a refund if I cancel my booking?
Any refunds that may be due on a cancelled booking are refunded in line with our cancellation policy.
I wish to change my dates – what are my options?
For direct bookings:We facilitate date changes where possible. Your holiday dates may be changed if the booked property is available for the requested dates, and if the property owner is agreeable to the change. A €30 amendment administration fee is ...
I booked through Booking.com and I need to cancel my booking. How do I proceed?
As you placed your booking in Booking.com, you will need to cancel your booking through your Booking.com booking correspondence or guest login. Please follow the cancellation instructions from Booking.com. Cancellations will be processed based on ...
Can I move my booking to a different property?
Once a booking has been accepted by Love Self-Catering, the booking can only be changed to another property by treating the original booking as a cancellation. A €30 re-booking fee is payable.
When is the payment for my booking due?
For direct bookings, a 25% deposit and a €30 booking fee will be payable when a booking is made eight weeks or more before the rental is due to start. The remaining 75% balance is payable a minimum of 8 weeks before arrival. Bookings placed through ...