Where can I find my payment statements?

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• I have a query on a payment, where can I submit a question about it?

  If you have a query on a payment, please contact us via email. 

• How do I change my bank account for payments from Love Self-Catering?

  You should contact us as soon as possible with your new bank account details so that we can update your bank details on our payment system. 

• How are referral credits paid out?

  If you referred a holiday property owner to us, and they proceeded to list their property rental with us, we will then apply a €199 Referral Credit to your owner account 60 days after their property is live for bookings. The credit will be paid to ...

• How does your Owner Referral Programme work?

  Our Owner Referral Programme is a great way for existing holiday property owners to earn extra money. When a current Love Self-Catering owner refers a new owner to us (not currently listed with us), and we proceeded to list their holiday rental(s), ...

• Do you charge a security deposit on bookings?

  Yes, a security deposit is required for each booking. Our reservations team arrange this with guests prior to arrival and pre-authorisation of a payment card is required. Post-departure assessment The property should be assessed as soon as possible ...