Can I request an additional bed for my booking?
The configuration of the bedrooms is as described on the property page. If there is an additional bed available, for example, a camp bed or sofa bed, this will be mentioned in the property description. In any event, the occupancy of the property, as described, should not be exceed
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Are there additional charges or rules when pets stay?
There are no up-front charges for pets to stay. However, we ask that pets are not allowed on furniture, carpeted areas, or in bedrooms. Pets should stay on tiled areas and sleep in their own bed/crate. Where it is found that pets have been on ...
I booked through Booking.com and I need to amend my booking dates. How do I proceed?
We do our best to facilitate amendments to bookings where possible. As you placed your booking in Booking.com, you will need to request a date amendment through your Booking.com booking correspondence or guest login. If the new dates are available, ...
I booked through Airbnb and I need to amend my booking dates. How do I proceed?
We do our best to facilitate amendments to bookings where possible. As you placed your booking in Airbnb, you will need to request a date amendment through your Airbnb guest login. If the new dates are available, and the property owner is agreeable ...
My booking has been cancelled by the host. What are my options?
While it is extremely rare for a host to request to cancel a booking, we understand that it can happen due to unforeseen circumstances. We want you to be secure in the knowledge that, in the norm, we do not accept booking cancellations from property ...
Can I request to change the bedroom configuration?
All bedrooms are set up as described on the property page. In general, bed configurations cannot be changed unless it is mentioned as an option on the property page.