Why do I see separate charges on my bank statement?
If you booked your stay through one of our partner sites, such as HomeAway or Vrbo, your bank statement will likely show two charges: one from Love Self-Catering and one from the booking platform.
This fee appears on your bank statement as a separate charge, but it was included in the overall cost of the reservation when you agreed to book on HomeAway or Vrbo. It's usually calculated as a percentage of the entire cost of your reservation and ranges from 5% to 15%.
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I see Coastguard Bay on my financial statement – what/who is this?
Coastguard Bay LTD is the company name under which Love Self-Catering trades, so therefore may appear on your financial statement if you have made a payment to us.
Are there additional charges or rules when pets stay?
There are no up-front charges for pets to stay. However, we ask that pets are not allowed on furniture, carpeted areas, or in bedrooms. Pets should stay on tiled areas and sleep in their own bed/crate. Where it is found that pets have been on ...
My payment has been declined. Can you tell me why?
In most instances payments being declined can be attributed to: Incorrect card details entered. Payment card has expired. Lack of funds. Your bank has placed a limit on your card. For security reasons, you need to authorise payments with your bank ...
Do you offer travel insurance cover with my booking?
No, we do not offer a travel insurance cover or policy with your booking. We strongly recommended that guests take out a travel insurance that covers the possibility of cancellation charges in the event that you need to cancel your booking. We are ...
What is your cancellation policy?
In the event that you have to cancel your reservation for any reason, the cancellation charges are below: For direct bookings through Love Self-Catering: If the cancellation takes place between: 0 – 13 days before arrival 100% of the total rental ...