Cancellations
When will my security deposit be returned?
We do not charge against a security deposit unless damages have been reported to us by an owner/caretaker following a guests departure. Where no damages have occurred during your stay, your security deposit will not have be charged, so no monies are ...
Do you offer travel insurance cover with my booking?
No, we do not offer a travel insurance cover or policy with your booking. We strongly recommended that guests take out a travel insurance that covers the possibility of cancellation charges in the event that you need to cancel your booking. We are ...
I, or someone in our travelling party has been diagnosed with Covid – what now?
There are currently no Covid-19 restrictions in place. Standard cancellation terms apply to all bookings. If you require a confirmation of cancellation letter for your travel insurance company, please let us know.
Do I get a refund if I cancel my booking?
Any refunds that may be due on a cancelled booking are refunded in line with our cancellation policy.
I booked through Booking.com and I need to cancel my booking. How do I proceed?
As you placed your booking in Booking.com, you will need to cancel your booking through your Booking.com booking correspondence or guest login. Please follow the cancellation instructions from Booking.com. Cancellations will be processed based on ...
I booked through Airbnb and I need to cancel my booking. How do I proceed?
As you placed your booking in Airbnb, you will need to cancel your booking in your Airbnb guest account. When logged in, scroll to your reservation and follow the cancellation instructions. Refunds and cancellations will be processed through Airbnb, ...
My booking has been cancelled by the host. What are my options?
While it is extremely rare for a host to request to cancel a booking, we understand that it can happen due to unforeseen circumstances. We want you to be secure in the knowledge that, in the norm, we do not accept booking cancellations from property ...
What is your cancellation policy?
In the event that you have to cancel your reservation for any reason, the cancellation charges are below: For direct bookings through Love Self-Catering: If the cancellation takes place between: 0 – 13 days before arrival 100% of the total rental ...