When will my security deposit be returned?
We do not charge against a security deposit unless damages have been reported to us by an owner/caretaker following a guests departure. Where no damages have occurred during your stay, your security deposit will not have be charged, so no monies are due to be returned.
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Do I have to pay a security deposit?
Yes, a security deposit is required for each property. The amount is detailed at the time of booking. Our reservations team will arrange this with guests prior to arrival. Pre-authorisation of a payment card will be required. We do not charge against ...
Can I charge an Electric Vehicle (EV) at the property I booked?
For insurance reasons, the charging of cars or other EV's at holiday properties is strictly not allowed, unless a house has a dedicated Electric Vehicle charger installed. If a house has a dedicated electric car charger installed, it will be ...
Are there additional charges or rules when pets stay?
There are no up-front charges for pets to stay. However, we ask that pets are not allowed on furniture, carpeted areas, or in bedrooms. Pets should stay on tiled areas and sleep in their own bed/crate. Where it is found that pets have been on ...
When is the payment for my booking due?
For direct bookings, a 25% deposit and a €30 booking fee will be payable when a booking is made eight weeks or more before the rental is due to start. The remaining 75% balance is payable a minimum of 8 weeks before arrival. Bookings placed through ...
What is your cancellation policy?
In the event that you have to cancel your reservation for any reason, the cancellation charges are below: For direct bookings through Love Self-Catering: If the cancellation takes place between: 0 – 13 days before arrival 100% of the total rental ...