What should I do if I encounter an issue during my stay?

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• Who is my first contact during my stay?

  Your property contact is your first contact should you require any information or assistance. You will receive your property contact information via email, well in advance of your stay.

• Are there additional charges or rules when pets stay?

  There are no up-front charges for pets to stay. However, we ask that pets are not allowed on furniture, carpeted areas, or in bedrooms. Pets should stay on tiled areas and sleep in their own bed/crate. Where it is found that pets have been on ...

• Can I bring extra people to stay at the property?

  The total occupancy of the property is detailed on the property description page. It is a condition of booking that guests do not exceed the total number of people stipulated in the property description. If, for example, a property is listed as ...

• Can I get a change of bed linen and towels during my stay?

  If you require a change of linens and towels, you should discuss this directly with your property contact in advance of your stay.  An additional charge may apply at the property for this service. 

• Is an early check-in or late check-out available for my stay?

  Please coordinate any requests with your Property Contact closer to your check-in date. You will receive your property contact's name and phone number well in advance of your stay. Facilitating early check-in's or late check-out's will depend on ...