What do I do when a guest has a complaint?
In general, the majority of guests that have a complaint simply want their problem acknowledged and fixed. An apology and a small goodwill gift or a refund proportional to the inconvenience experienced by the guest, will usually make the guest more than happy to forget the inconvenience and move on to enjoying their stay.
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What does 'Guest Contact' mean?
We manage the marketing of your holiday rental property remotely, so we can’t be everywhere in person. It’s up to owners to decide who will be the ‘Guest Contact’ for their property. This person is the point of contact for guests to liaise with for ...
How to get your property 'Guest Ready'
The "guest ready" standard is straightforward, but significant. The property should be ready for guests to enter without difficulty, and it should allow them to immediately feel at ease and at home. Some guidelines include: Ensure guests have ...
Do guests accept a rental agreement when booking my property?
Yes, all guest that book through Love Self-Catering must accept our standard rental terms and conditions. Where a guest places a booking on a marketing channel such as Booking.com, Airbnb, Vrbo etc., we match the terms on those channels as close as ...
How will I receive notifications of bookings?
When a booking is placed for your property, you will receive a notification via text message and via email. The 'Guest Contact' for your property will also receive a notification.
What do I need to provide for guests?
Although all properties are self-catering, and guests are expected to provide their own food supplies, there are certain items that should be supplied to guests. Bedrooms: Pillows, duvet and bed linens. Lockers and lamps. Wardrobes, drawers and ...