Reservations
Do you charge a security deposit on bookings?
Yes, a security deposit is required for each booking. Our reservations team arrange this with guests prior to arrival and pre-authorisation of a payment card is required. Post-departure assessment The property should be assessed as soon as possible ...
Will I receive notifications for any amendments or cancellations?
Yes, you will receive both a text message and email notification for booking amendments and cancellations.
How will I receive notifications of bookings?
When a booking is placed for your property, you will receive a notification via text message and via email. The 'Guest Contact' for your property will also receive a notification.
Do guests accept a rental agreement when booking my property?
Yes, all guest that book through Love Self-Catering must accept our standard rental terms and conditions. Where a guest places a booking on a marketing channel such as Booking.com, Airbnb, Vrbo etc., we match the terms on those channels as close as ...
What do I do if I have to cancel a booking?
Please do everything you can to avoid cancellations or double bookings. As an owner, cancelling a booking has a significant impact on guests and will almost certainly result in a poor review of your property. It also lowers your conversion rate and ...
What do I do when a guest has a complaint?
In general, the majority of guests that have a complaint simply want their problem acknowledged and fixed. An apology and a small goodwill gift or a refund proportional to the inconvenience experienced by the guest, will usually make the guest more ...