Payments
Can I pay via bank transfer?
Yes. As well as online booking, you may also pay by bank transfer. If you select the bank transfer payment option, you should send us proof of payment (e.g. screenshot of payment confirmation) within 24 hours of placing your booking. You will need to ...
Can I purchase a Gift Voucher?
Yes, we can sell Gift Vouchers for any amount from €50 upwards. Contact us to arrange this. Gift Vouchers expire 5 years from the date of purchase.
How do I redeem a Gift Voucher?
If you are in possession of a valid Gift Voucher from Love Self-Catering, you can apply the voucher funds to a new reservation. To redeem the voucher, search for available dates on our website and click “Book Now” to begin the reservation process. ...
Can I pay for my booking with a Gift Voucher?
Yes, where you are in possession of a valid Gift Voucher, and it has not expired (Gift Vouchers are valid for 5 years), you can apply the Gift Voucher towards the payment for your booking. HERE'S HOW
Can I pay with a credit voucher?
Yes, where a guest has previously been given a credit note/voucher, for whatever reason, and it is has not expired, it can be used towards a future booking. HERE'S HOW
Can I get a VAT invoice?
If applicable, the property owner provides a VAT invoice to a guest at their written request. VAT invoices can only be provided by an owner who is VAT registered.
Why do I see separate charges on my bank statement?
If you booked your stay through one of our partner sites, such as HomeAway or Vrbo, your bank statement will likely show two charges: one from Love Self-Catering and one from the booking platform. This fee appears on your bank statement as a separate ...
Do I have to pay a security deposit?
Yes, a security deposit is required for each property. The amount is detailed at the time of booking. Our reservations team will arrange this with guests prior to arrival. Pre-authorisation of a payment card will be required. We do not charge against ...
What happens if my payment is declined?
If a payment for your booking is declined on the payment due date, you will receive a notification from our team via email or phone. Our system will try to process the booking again after 24 hours have passed. This will allow you time to either ...
My payment card has expired since my first payment was made. How do I update it?
We understand that cards can expire after the initial payments for bookings are made. Please contact us in advance of your payment due dates, and we will be happy to update your card details on our system. Ensuring that your payment method is up to ...
How do I redeem a credit note/credit voucher?
If you have received a valid credit note/credit voucher from Love Self-Catering, you can apply the credit voucher funds to a new reservation. To redeem your credit, search for available dates in the property listed on your voucher on our website and ...
When is the payment for my booking due?
For direct bookings, a 25% deposit and a €30 booking fee will be payable when a booking is made eight weeks or more before the rental is due to start. The remaining 75% balance is payable a minimum of 8 weeks before arrival. Bookings placed through ...
My payment has been declined. Can you tell me why?
In most instances payments being declined can be attributed to: Incorrect card details entered. Payment card has expired. Lack of funds. Your bank has placed a limit on your card. For security reasons, you need to authorise payments with your bank ...
Can I pay in installments?
We offer a Holiday Payment Plan where you can reserve your accommodation with just 25% of the overall cost, and then pay off the remaining balance securely with us by instalment plan. Full details can be found here: Holiday Payment Plan
I see Coastguard Bay on my financial statement – what/who is this?
Coastguard Bay LTD is the company name under which Love Self-Catering trades, so therefore may appear on your financial statement if you have made a payment to us.