Your Stay
Can I charge an Electric Vehicle (EV) at the property I booked?
For insurance reasons, the charging of cars or other EV's at holiday properties is strictly not allowed, unless a house has a dedicated Electric Vehicle charger installed. If a house has a dedicated electric car charger installed, it will be ...
I arrive on a very early flight, how early can I check-in?
We are aware that many flights from USA arrive in Ireland from 5am-6am, which can mean guests may arrive in the area of their booked property by 9.00am-10.00am. However, check-in time is generally from 4.30pm, to facilitate the property changeover ...
Is an early check-in or late check-out available for my stay?
Please coordinate any requests with your Property Contact closer to your check-in date. You will receive your property contact's name and phone number well in advance of your stay. Facilitating early check-in's or late check-out's will depend on ...
Can I request an additional bed for my booking?
The configuration of the bedrooms is as described on the property page. If there is an additional bed available, for example, a camp bed or sofa bed, this will be mentioned in the property description. In any event, the occupancy of the property, as ...
Can I request to change the bedroom configuration?
All bedrooms are set up as described on the property page. In general, bed configurations cannot be changed unless it is mentioned as an option on the property page.
How can I share the property information with my group?
We understand that guests may arrive at different times to the property. You will receive a link to a digital property guide following the final payment for your holiday property. You can share this link with your fellow travellers.
Can I get a change of bed linen and towels during my stay?
If you require a change of linens and towels, you should discuss this directly with your property contact in advance of your stay. An additional charge may apply at the property for this service.
Are towels and bed linens included?
Yes, towels and bed linens are included in the rental. The beds will be made up for your arrival, and 1-2 towels per person will be available.
Can I bring extra people to stay at the property?
The total occupancy of the property is detailed on the property description page. It is a condition of booking that guests do not exceed the total number of people stipulated in the property description. If, for example, a property is listed as ...
Where can I find more information about the property?
You will receive a link to a digital guide with additional information about the property approximately one month in advance of your stay.
What are the standard check-in and check-out times?
Guests can check-in from 4.30 pm and can check out by 10 am. These times are necessary to facilitate changeover of the property where different guests are departing and arriving on the same day.
Can I check in earlier than the standard check-in time?
Check-in time is from 4.30pm. It may be possible to access the property a little earlier, but this will depend on whether the property changeover is completed, especially if there guests have checked-out earlier in the day. In general, property ...
Can I check out later than the standard check-out time?
Check-out time is 10am. It may be possible to check out a little later but this will depend on whether there is an incoming booking the same day. If guests are arriving that day it will be almost impossible to offer a later check-out due to the ...
What should I do if I encounter an issue during my stay?
If you encounter any issues with the property, you should reach out to your Guest Contact. You will receive your Guest Contact details and information via email well in advance of your stay.
Who is my first contact during my stay?
Your property contact is your first contact should you require any information or assistance. You will receive your property contact information via email, well in advance of your stay.
How do I access my self-catering accommodation?
Due to the sensitive nature of this information we will always send access details and/or relevant access codes separately in advance of your stay. You will receive this information via email 1-2 weeks in advance of your arrival.